IT Service Desk
-
What can we help you with?
-
Digital peer support
What is Digital Peer support?
Digital Peer Support is a peer-to-peer forum for all employees at OsloMet where you can ask for advice and read useful tips and tricks in the digital everyday life, connected to IT systems across many of our digital services.
The goal is to create a simpler digital everyday life for all employees by offering a channel for informal colleague-to-colleague interaction.
We have moderators from the various departments, the purpose of this role is to enable digital self-service.
We have also added some tips and tricks on how to search, write posts and interact on the forum. Take a look at the tabs under each channel. There you will also find links to self-service and contact information for first tier support.
Go to Digital Peer support in Teams
Contact itservicedesk@oslomet.no if you have any questions.
-
IT services
IT end user services
- IT account and password
- Email and calendar
- Hardware
- Mobile telephony
- Microsoft 365 Copilot
- Printing services
- Software
- Storage
- OTRS – case management system
IT consulting, project and customer services
Other services
-
Data security and privacy
- Secure transmission of information and data
- Storage of information and data
- Encryption
- Two-factor authentication
- Security instructions for OsloMet’s IT systems and computer networks
- Data security
- Guidelines on the use of ICT equipment and mobile devices at OsloMet
- Mobile telephony
- ICT guidelines at OsloMet
- Use of OsloMet's ICT systems and computer networks
-
ICT for new employees
-
Key Account Management
All faculties, centers and administrative units have an own dedicated key account manager. They can be contacted if your unit has special need or challenges not covered by existing services, and/or if you're in need of other IT services like project counselling, solution architects and so on.
This service is paused until the end of 2024.