IT Service Desk

Home office?

IT service desk will provide basic equipment.

We will provide:

• 1 screen 27" (vår standardskjerm)
• 1 docking station
• 1 mouse 
• 1 keyboard
• 1 headset
• 1 web camera

Order here:

https://bestill.oslomet.no – Bestill utstyr (VPN connection needed)

Order under: "Standard bestilling – tilleggsutstyr".

What is Digital Peer support?  

Digital Peer Support is a peer-to-peer forum for all employees at OsloMet where you can ask for advice and read useful tips and tricks in the digital everyday life, connected to IT systems across many of our digital services.   

The goal is to create a simpler digital everyday life for all employees by offering a channel for informal colleague-to-colleague interaction.  

The forum is colleague-driven, so this is not a traditional support channel (first tier) where you will be able to report errors or order services directly.  

Which systems are included in the forum?  

We have started by establishing some main channels.  

• Canvas  
• Felles Studentsystem (FS)  
• Office 365  
• OTRS 
• SAP  
• Teams 
• Zoom  
• Driftsmelding (IT alerts)
  • IT alerts and other information will be posted here. We recommend that you set up an alert on this channel. This is done by selecting "channel alerts" and "all activity" on the channel. Only moderators can create new posts on this channel, you are welcome to comment on posts. 

If you can't find what you were looking for in the list above, the "General" channel will be the place to go.

We have moderators from the various departments, the purpose of this role is to enable digital self-service.  

We have also added some tips and tricks on how to search, write posts and interact on the forum. Take a look at the tabs under each channel. There you will also find links to self-service and contact information for first tier support.  

IT end user services

• IT account and password
• Email and calendar
• Hardware and software
• Skype - Mobile telephony
• Office 365
• Printing services
• Storage
• Wireless (Eduroam) and network 

IT consulting, project and customer services:

• Key Account Management
• Project management
• IT architecture

Other services:

• Access from outside OsloMet
• ICT for new employees
• ICT guidelines and security

All faculties, centers and administrative units have an own dedicated key account manager. They can be contaced if your unit has special need or challenges not covered by excisting services, and/or if you´re in need of other IT services like project counselling, solution architects and so on.

• HV og LUI: Johnny Andreassen
• TKD: Tore Øfsdahl
• SAM og SPS: Fatima Ali Madar
• SVA/FoU: Stig Muren
• ADM: Fatima Ali Madar og Kamran Bagheri

• Data security at OsloMet
• ICT guidelines at OsloMet
• Use of OsloMet's ICT systems and computer networks 

A short introduction to IT systems and services for new employees.

Enhet for Arkitektur, innovasjon og rådgivning kan bistå prosjektledere og andre som vurderer tekniske løsninger med rådgivning og hjelp til å forbedre tjenester og prosesser. Enheten ledes av en virksomhetsarkitekt som også fungerer som sekretær for arkitekturstyret ved OsloMet. 

Arkitekter kan bistå med kravspesifikasjonen i prosjektet, og beskriver arkitekturkrav og føringer, samt avhengigheter til andre deler av OsloMets virksomhetsarkitektur. Løsningsarkitekter kan bidra med konseptutredning og omfangsvurdering, og bistå prosjektleder gjennom hele prosjektet.

Kontakt itservicedesk@oslomet.no eller din kundeansvarlig om du har spørsmål eller behov for bistand.

• Access from outside (VPN connection)
• Remote desktop for easy access to files and desktop
• Software for home use