Contact Ricoh on the service telephone: 22 58 78 00. Remember to state the printer's number.
Print from your mobile phone or tablet on mobileprint.oslomet.no
3. Order toner and service for printere
4. Multi-function printers (MFP) and regular printers
4.3 About printer types and locations
5. Checklist in case of printing problems
Pullprint are printers equipped with a card reader that authenticates the students’ and employees’ admission cards.
The print queue is called Pullprint and consists of a network of printers. The printout can be obtained from any one of these.
Pullprint is the actual printing part of Safecom; the printing and payment system used at OsloMet.
You choose when and where to retrieve your printout by going to one of the printing points. This only applies to Pullprint printers with mounted card readers.
Documents sent to the Pullprint queue will remain for 24 hours before being deleted from the Safecom server.
The printer service is provided by the supplier. Ricoh and Sharp printers, i.e. multi-function printers (MFP), are marked with the contact information needed to order the service.
Toner cartridges should be delivered automatically by the supplier before they run out, but they can also be ordered directly by phone if necessary. See the contact information of the various suppliers.
Service telephone: 22 58 78 00
E-mail: kundesenter@ricoh.no
Service telephone: 23 17 09 60
Contact BIT if your department / unit has an HP printer as a shared printer.
BIT does not provide service or toner change for local printers located in the offices.
All Ricoh printers with card readers support colour printing, but only multi-function printers (MFP) support A3 paper size, scanning and copying.
These services are available on multi-function printers:
Fax is not available on our multi-function printers.
Please contact one of the receptions on campus to send faxes.
There are also other local printers in addition to Pullprint. Search for, and install a local printer as described below:
4. Complete installation
Multi-function printers (MFP) by Ricoh or Sharp; copy, scan and print.
Many MFP printers are equipped with the Pullprint function, i.e. they have card readers that authenticate the users before letting them choose what to do.
E.g. printers of the brand HP Laserjet.Only prints colour printouts.
Pullprint printers allow you to copy, scan and print. However, they require the use of access cards that must be scanned on the card reader attached to the printer.
A pullprint print queue is a queue consisting of several printers available throughout Campus.
The pickup deadline for printouts is within 24 hours at one of the printing points:
Printer overview in Pilestredet | Printer overview in Kjeller
The location of the printer is stated as follows: P46-PA497 MFP
Multi-function printers (MFP) can also be used for copying.
Contact itservicedesk@oslomet.no in case of difficulties.
Multi-function printers (MFP) can also make scans and copies.
Points that you should review in case of printing problems before contacting the IT service desk. In case of errors with a Ricoh printer, contact Ricoh’s service telephone.
5.1 PC without attached printer
All OsloMet's PCs should have Pullprint installed. If you are using an OsloMet PC without Pullprint, you can install it here.
If this doesn’t solve the problem, inform the IT service desk by e-mail: itservicedesk@oslomet.no
5.2 Empty toner
If a printer is out of toner, contact the service telephone of the printer in question, e.g. Ricoh, see Order Toner.
5.3 Out of paper
If a printer is out of paper, contact the administration at your department / unit. This is the department's responsibility.
5.4 Printing large files / several pages
If you need to print several pages, we advice you to test the printer first by printing only the first page. If it comes out fine, you can print the remaining pages.
5.5 Split up large printing jobs
You may also want to divide large printing jobs into several parts. E.g. by first printing pages 1-50, then pages 51-100.
5.6 No access to printer
If you do not have access to the printer on your machine, you must add it again.
If you have recently changed your password, you will not be able to access the printer(s) added to your personal computer (PC / Mac). The message usually reads “Server offline”. In this case you must add the printer again. Go to the printer intallation guides.
