Utskrift | Brukerstøtte IT - Ansatt

Printing

Printing

The new print solution on OsloMet is named myPrint (que: "Print-OsloMet" on PCs). By using your employee card, you can print from several multifunction printers throughout campus.
  • How to print using Print-OsloMet / myPrint

    Windows

    The print queue "Print-OsloMet" is available on all OsloMet PCs. Print-OsloMet replaces the old solution Pullprint by the end of April 2022.

    Mac

    The new print queue "myPrint" are available for download from Managed Software Center. myPrint replaces the old solution Pullprint by the end of April 2022.

    On private Macs you can download the queue from myprint.oslomet.com. See guide on how to set up myPrint  on a private mac at student.oslomet.no

    Print directly from email or browser

    You can print directly from myprint.oslomet.no by uploading your document. 

    Read more about how to print directly from email or browser at student.oslomet.no/utskrift.

  • Printer service

    Service 

    • Contact supplier, see service telephone number on printer 
    • Remember to state the printer number 

    All printer service is performed by the supplier. Ricoh, i.e., multifunction printers (MFPs), are marked with contact information for ordering service. 

    Remember to state the printer number/individual number on the printer when contacting the supplier service. 

    Service/toner for local printer 

    IT service desk does not perform service or toner change on local printers located in office. 

    The department/unit is responsible for local printers and the unit must contact the service/toner supplier. 

    Toner 

    • Delivered automatically, but can be ordered directly from the supplier, see service phone number on printer. 

    • Remember to state the printer number. 

    Toner cartridges should be delivered automatically by the supplier before they run out but can also be ordered directly by telephone if they are missing. See contact information with supplier. 

  • Overview of printers on campus

  • myPrint and Multifunction Printers (MFP) 

    About myPrint 

    The printing solution on OsloMet is called myPrint (queue name: Print-OsloMet on PC). The queue has a network of multifunction printers, and the printout can be retrieved in one of these. 

    The myPrint machines are fitted with a card reader that reads/authenticates the access card to students and staff. Once you have sent your printout to myPrint, you can print from an optional printer by tapping your card. 

    Pick-up time: 24 hours 

    Most of our printers have a print, scan and copy function. 

    Contact itservicedesk@oslomet.no in case of any problems. 

    Printer location explanation 

    Location of printers is as follows: P46-PA497-MFP 

    • Building: P46 stands for Pilestredet and building 46 
    • Wing: The letter code after a hyphen (-) stands for the wing in the building, for example wing PA 
    • Floor: The first number stands for floor, for example the 4th floor in PA_4_97 
  • Problems with printing?

    Checkpoints you should have reviewed before contacting the IT service desk if you have printing problems. As an employee, you should first contact Ricoh's service telephone if there is a fault with a Ricoh printer. 

    PC 

    All OsloMet PCs must have the queue Print-OsloMet (myPrint) installed. If you use a private PC without Print-OsloMet (myPrint), you can install the myPrint queue at myprint.oslomet.no 

    Mac 

    On Macs operated by OsloMet, you download the queue myPrint via the Managed Software Center. If this does not help, notify the IT service desk by e-mail: itservicedesk@oslomet.no

    Out of toner/ink 

    If a printer is out of toner/ink, contact the service telephone of the printer in question, e.g., Ricoh, see Ordering Toner. 

    Out of paper 

    If a printer is out of paper, contact the administration at your department/unit. Paper for printers and faxes is the responsibility of the department. 

    Printing large files/many pages 

    If you are printing many pages, it is a good idea to check the printer by first printing the first page. If it comes out, you can print the remaining pages. 

    Divide print jobs 

    You may also want to split large print jobs. For example, print pages 1-50, then pages 51-100. 

    No access to printer 

    If you do not have access to the printer on your machine, you will need to add the printer again. 

    If you have recently changed your password, you will not be able to access the printer(s) connected to your personal computer (PC/Mac). The message is usually Server offline or similar. You will then need to add the printer again. Go to the printer/printer installation instructions

    Help? 

    If this does not help, notify the IT service desk by email: itservicedesk@oslomet.no  

IT Service Desk

IT Service Desk

Contact information

Phone :
(+47) 67 23 55 55
E-mail :
Place/Address :
P46
Time/Opening Hours :
Weekdays 08-16:00 (Fridays until 15:00)
Kjeller:
Weekdays 09-16:00 (Fridays until 15:00)
Url :
Digital Peer Support in Teams

Easter 2024 - Opening times for IT Service Desk at P46, Kjeller and P48. Monday 25.03 and Tuesday 26.03: 09.00-15.00. Wednesday 27.03: 08:00-12:00