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IT for new employees

Are you new at OsloMet? Here is all you need to know about IT at OsloMet.

Test your IT knowledge

All new employees at OsloMet have to complete a mandatory IT test. The test is short and you  find all necessary information  about the test's different  subjects here.

  • ressurser

    Tip: Use the web pages for IT Support (BIT)


User account | Email and calendarWireless networkRemote access | Mobile phone | Storage | Printing services | Hardware and software | Support

User account

Login to your user account (BITadmin).

From here you can:

Data security

Please acquaint yourself with the  data security regulations.  Take a special note of how to manage, share and delete information (only in Norwegian).

Username and password

You will be given a user name and a password as soon as you are employed.

  • The user name and password are used to log on to all OsloMet's PC's, wireless networks and other services.
  • You must change your password within 20 days on your user account (BITadmin).
  • Your password must be changed every 3 months. You will be sent an SMS and en email to remind you of this.

Forgotten password?

  1. Login to your user account (BITadmin)
  2. Select Forgotten password here: User account (BITadmin)
  3. Fill in your data and order a new temporary password.

Password by SMS

Once you have received the SMS password follow the instructions on the website.

  1. Under previous password:  enter the password received by SMS.
  2. Choose a new password.
  3. When the passwork is changed a confirmation will be shown on the website

If you have not registered your mobile number, please contact BIT by email.

Email and calendar

Email account

You get one e-mail account at OsloMet. Your immediate manager is responsible for signing you up for different mailing lists so that  you receive information at the level of the organisation you belong to.

The immediate manager must contact IT support by email to notify of this.

Read more about email and calendar and use of Office 365.

Email address

You will be given one email address when employed. "" will be the default email address for every employee.

Read more about email and calendar in Office 365.

Email clients

Outlook is the standard client for email on all OsloMet's computers as part of the Microsoft Office package that all employees have on their PCs.

Mozilla Thunderbird is preinstalled on every computer and may also be used.

Webmail - email on Internett

Your email account is also available in Office 365 or Canvas (LMS). Log in through Feide with your username and password.

Private email and storage

You may store private emails and files into separate folders marked Private in your home directory (H:\Private) and email in Exchange, i.e. Outlook.

The contents of these folders will not be disclosed to anyone other than you after the end of your employment. The contents of other folders will be released  only after approval from the management.

Wireless network - Wi-Fi

Wireless network - Eduroam

When at OsloMet, other educational institutions, and Norwegian airports you can connect to eduroam for free to access wireless internet on PC, tablet or smartphone.

Wi-Fi / eduroam login: Password: OsloMet password

How to login to Eduroam / wireless network - see video here.


Remote access

How you work when not present at OsloMet depends on your equipment and the solutions you wish to use. Remote desktop and VPN are the most common solutions for remote access. Read more about remote access here.

Remote desktop

If you often work from home, you should use the service for access to Remote Desktop.

You can access all your files and folders, i.e. file server and full desktop environment as well as other software via remote desktop.

Login to remote desktop (Win-PC) (

  • Login ID:
  • Password: OsloMet password


How to login to remote desktop from Windows PC and Mac.


When outside OsloMet networks (eduroam) you can still access files, servers and software through a VPN connection.

Use the preinstalled VPN client «Viscosity» for VPN setup on laptops. Viscosity can also be installed on your private computer.


Connect to home directory (H:)

You can connect to the home directory (H:) or the shared directory (K:) from your personal computer with a VPN connection.

1. Find the name of your file server in your user account (BITadmin).

2. Select from the menu "Server access from outside OsloMet's (HiOA) network".

3. Manuals for connecting to file servers:

Mobile phone


Employees with a phone subscription paid by OsloMet must make themselves familiar with the guidelines for using mobile phones paid by OsloMet.

Email on your mobile phone

Your mobile phone can be setup with Microsoft Exchange at OsloMet so that you can access your email and calendar at work.

To set up email and calendar on your mobile phone, you must, for safety reasons, have a six - 6 - digit lock code to access your phone. Read the guidelines for mobile units before setting up Exchange.


Storage and servers

When connected to the OsloMet network, both by cable, eduroam (wireless network) or by VPN connection you get access to the following servers: 

  • Home directory (H:)
  • Shared directory (K:)
  • Web server (W:)

Backup is guaranteed for these file servers.

Cloud storage

OsloMet also offers cloud storage via OneDrive (Office 365).

Read more about storage at OsloMet.

OsloMet can not guarantee backup of files, when stored on local drivers, memory sticks,  mobile units, cloud storage etc.

Printing services

All computers at OsloMet use Pullprint as the default choice for printing. Pullprint is a centralised queue system for printing at OsloMet.  The queue system is called Pullprint and contains several printers. The printout may be retrieved in one of the printers regardless of its location on campus.

  • Print a document (Black and white is default.)
  • On the printer: slide your access card through the mounted card reader.
  • Select "Pullprint" on the screen of the printer: It is also possible to log in manually with a username and password.

Note. Documents are stored for printing on the Pullprint server for 24 hours.


Hardware and software

An OsloMet laptop

Employees given an OsloMet laptop must have read the OsloMet routines for safe use of software and file storage.

All employees are given an OsloMet laptop with Windows10 operating system.

Software on a OsloMet PC

All PC's are setup with preinstalled applications / software.

Additional software must be installed through Software Center. Please contact IT Support (BIT) for assistance.

Other available applications through Software Center via the Start menu:
  • Chrome browser
  • Endnote
  • Firefox browser
  • FreeMind
  • VLC
  • iTunes
  • Skype
  • Gimp
  • SPSS
  • +++

If you cannot find the application or need help installing an application, please contact IT Support by email.

Software on a private PC

OsloMet offers all employees Microsoft software for use on private devices through Office 365.


How to order hardware and software

Get familiar with the ordering procedures for hardware and software at OsloMet.

Standard IT equipment must be ordered through the ordering system (

If you can not find the desired software or hardware, contact your immediate manager, and then order here: Min bestilling.

Special or additional hardware

If BIT / IT Support does not offer the hardware or software you are in need of, you can order it through after consulting your immediate manager. He/she must approve the hardware/software before ordering.

Free Feide software and services

You can access a variety of software and services through Feide login using your OsloMet username and password.

Feide is a service offered at all educational institutions in Norway. Read more about Feide (

Contact points for support

Personal guidance

IT Support (BIT) also offers personal guidance by phone, or in person at our office at campus Pilestredet (SG29, ground floor) or at campus Kjeller 1st floor (F200/201).

You can also contact BIT by email if you are in need of personal guidance or help:


Please visit our IT support web pages for step-by-step tutorials, and other common IT issues.

System service messages and IT News

Important messages for all employees will be published here at System service messages.

You may also request membership in the IT newsgroup in NAP (Intranet) for further IT information.

Important news will also be sent by email.

Other support

Tools, services and other resources at OsloMet.

Contact IT Service Desk

IT Service Desk campus Pilestredet

Phone :
E-mail :
Place/Address :
Time/Opening Hours :
Support phone: Monday to Thursday 08:00-15:45 (Fridays until 15:00)
Visiting hours: Monday-Friday: 09:00-15:00 (July: Call to make appointment):
Url :
Report an issue to IT Service Desk

IT Service Desk campus Kjeller

Phone :
E-mail :
Place/Address :
1st floor in the main building
Time/Opening Hours :
Support phone: Monday to Thursday 08:00-15:45 (Fridays until 15:00)
Visiting hours: Monday-Friday: 09:00-15:00:
Url :
Report an issue to IT Service Desk


Url :
Forgotten your password?

System service messages

Url :
System service messages

Din tilbakemelding!

Url :
Hvor fornøyd er du med tjenestene IT-servicedesk leverer? Svar her!