Order a good or a service
In My Orders you can order everything from books and meeting refreshments to computer accessories and prints. Go straight to My Orders, or read more about how orders and procurements take place at OsloMet. In My Orders you may also provide feedback on OsloMet's framework agreements.
How to order a good or service
- Go to "My Orders" and select "Enter requests".
- If you are unsure of the price or whether OsloMet has a framework agreement on the product or service you need chek the database for OsloMet's framework agreements.
- Ask your local purchaser or check with the framework contact person for prices.
- Once you have entered the request, your local purchaser will place the order in the procurement system.
- Once you have received the item, please contact your local purchaser:
- Inform that the item has been received
- Notify if the item does not correspond with the agreement
- The invoice is automatically paid when the item is registered as received and as corresponding to the agreement.
What would you like to order?
Read more about ordering procedures:
- Books
- Food and catering
- ICT equipment, licenses and accessories
- English translations and proofreadings
- Bus transport
- Profile items and giftware
These goods and services must be ordered outside of My Order:
Slik klager du på en vare eller tjeneste
- Når du har bestilt og mottatt en vare eller tjeneste og opplever feil eller mangler, må du som er mottaker klage direkte til leverandøren og be om korrigerende tiltak.
- Hvis klagen ikke fører frem, bør du ta kontakt med avtaleforvalteren for støtte. I OsloMets avtalekatalog står det informasjon om hvem som er avtaleforvalter for hver enkelt avtale.
- Alle klager må dokumenteres. Ta gjerne en prat med leverandøren, men følg opp med en skriftlig henvendelse.
- Hvis gjentatte klager til leverandøren ikke fører frem, og OsloMet stadig opplever feil og mangler, må avtaleforvalteren vurdere oppsigelse av avtalen (i henhold til kontraktens bestemmelser). I de tilfeller bør avtaleforvalteren be Seksjon innkjøp og anskaffelseslederen om bistand.
OsloMet’s framework agreements
When using My Order, we are buying from suppliers that OsloMet has previously drawn up framework agreements with. Read more about our framework agreements here. Provide feedback on the framework agreement in My Order.
Draw up a new agreement
Do you need to buy something that there is no elevant framework agreement for? Then you might want to enter into a new purchase agreement. Find out how the process takes place and how to proceed when you need a new framework agreement.