Digital Peer Support for employees
A new collaboration channel, Digital Kollegastøtte (Digital Peer Support), will be launched for all employees 7 December.
What is Digital Peer support?
Digital Peer Support is a peer-to-peer forum for all employees at OsloMet where you can ask for advice and read useful tips and tricks in the digital everyday life, connected to IT systems across many of our digital services.
The goal is to create a simpler digital everyday life for all employees by offering a channel for informal colleague-to-colleague interaction.
The forum is colleague-driven, so this is not a traditional support channel (first tier) where you will be able to report errors or order services directly.
Digital Kollegastøtte is a further development and replacement for "OsloMet Brukerforum", of which many employees have been a member.
We have moderators from the various departments, the purpose of this role is to enable digital self-service.
Which systems are included in the forum?
We have started by establishing some main channels.
- Canvas
- Felles Studentsystem (FS)
- Office 365
- OTRS
- SAP
- Teams
- Zoom
- Driftsmelding (IT alerts): IT alerts and other information will be posted here. We recommend that you set up an alert on this channel. This is done by selecting "channel alerts" and "all activity" on the channel. Only moderators can create new posts on this channel, you are welcome to comment on posts.
If you can't find what you were looking for in the list above, the "General" channel will be the place to go.
We have also added some tips and tricks on how to search, write posts and interact on the forum. Take a look at the tabs under each channel. There you will also find links to self-service and contact information for first tier support.
How to become a member?
All employees at OsloMet will automatically become a member during Monday 7th December. Digital Kollegastøtte will automatically appear on the list of groups you are a member of
Who do I contact if I have questions?
Digital Kollegastøtte is a collaboration initiative between IT and several departments at OsloMet. Do you have requests for new "channels", questions regarding the forum or are you curious about how this forum was set up please do not hesitate to contact us. All questions and comments are welcome! Contact itservicedesk@oslomet.no and we will get back to you.
