OsloMet is introducing a new system for handling enquiries
OsloMet is implementing a new system for enquiries to the IT Service Desk and for guest account requests, and is ending the use of ServiceNow.
The new system will be introduced from:
- Wednesday 26 November for all enquiries to the IT Service Desk
- Tuesday 2 December for guest account requests
What does this mean for you?
You will still find the services via ansatt.oslomet.no, and from there you will be directed to the correct form in the new self-service portal “Mine saker” to submit your request. You will receive status updates on your case via email, as before.
Employees and managers who approve IT orders and guest account requests will receive an email notification when an order requires approval. The email will contain a link that takes you directly to the task, where you can approve or reject the request.
Please contact it-servicedesk@oslomet.no if you experience any errors or issues with the services.
What’s next?
During 2026 and 2027, OsloMet will gradually implement the new system for enquiries related to study administration services and other shared services, phasing out OTRS. In close dialogue with the faculties and central administration, it will be determined which services will next be transferred from OTRS to the new self-service portal “Mine saker”.
For more information
