Auditoriehjelpen

What Auditoriehjelpen provides

1. Support

   Auditoriehjelpen is a shared support service that assists with technical issues in common teaching rooms and meeting rooms.

   We perform daily maintenance, troubleshooting, programming, and setup of relevant IT and AV technical equipment. We work to make the common rooms as uniform and user-friendly as possible. We assume that users of the equipment have familiarized themselves with how to use it. If training is needed, please contact auditoriehjelpen@oslomet.no.

2. Courses and Training

   • Auditoriehjelpen offers courses on the use of standard audiovisual equipment found in common teaching rooms. Additionally, we offer one-on-one training sessions that must be scheduled in advance. It is expected that teaching staff are familiar with the equipment they need for their classes. Contact Auditoriehjelpen well in advance of the start of classes for courses and training.

     Here are a couple of different training videos that may be useful in your daily work as an employee:

     Logging into Zoom for employees (.mp4) Norwegian only

     Duplicating the image to the screen and PC monitor (film.oslomet.no) Norwegian only

3. Service Declaration for Auditoriehjelpen

   This declaration describes what Auditoriehjelpen does and who can use our services at OsloMet.

   1. Scope of Responsibility

   What Auditoriehjelpen is responsible for:

   • Operation and user support for all audiovisual equipment in common teaching rooms, meeting rooms (including videoconference rooms), and student group rooms.

   • Construction and upgrading of audiovisual equipment in common teaching rooms, meeting rooms, and student group rooms.

   • Management of OsloMet's framework agreement for audiovisual equipment together with the Media Section.

   2. Services and User Responsibility

   Who can use Auditoriehjelpen's services:

   • All employees and students who use the audiovisual equipment in the rooms mentioned above.

   • External users also have the right to user support in case of technical issues.

   • The faculty/institute is responsible for informing external lecturers about routines and providing them with the correct access to rooms and networks.

   • The faculty must ensure that external users are familiar with the technical equipment they will use. Training can be arranged with Auditoriehjelpen.

   User obligations:

   • Specify what they need help with when contacting Auditoriehjelpen.

   • Follow instructions from Auditoriehjelpen on the use of the equipment.

   • Familiarize themselves with the equipment well in advance of teaching or meetings.

   What equipment and services are covered:

   • Operation and user support for all permanently installed audiovisual equipment financed by Auditoriehjelpen.

   • OsloMet PCs provided by Auditoriehjelpen.

   What is not covered:

   • Startup assistance for teaching or meetings.

   • Loan of audiovisual equipment.

   • Support for events outside of what is described.

   • Provision of other supplies such as chalk, whiteboard markers, sponges, etc.

   3. User Support and Contact Information

   For immediate technical assistance in common teaching rooms, meeting rooms, or student group rooms, call Auditoriehjelpen at 67 23 55 55. Auditoriehjelpen first attempts to solve the problem over the phone or digitally before dispatching to the room. For less urgent technical issues, use email: auditoriehjelpen@oslomet.no.

   Opening hours: 08:00 – 15:30 (15:00 in summer). Auditoriehjelpen is closed during the common holiday period and on public holidays. Other inquiries, such as conferences, events, and other arrangements, should be sent to bie.tjenester.oslomet.no.

   4. Training Offered by Auditoriehjelpen

   One-on-one training on the equipment in common teaching rooms and meeting rooms for both employees and external lecturers. Training must be scheduled at least one week in advance via auditoriehjelpen@oslomet.no. Operational and user support inquiries always take priority over training. Training sessions may be postponed or canceled if urgent user support tasks arise. User training does not take place between 08:00 and 10:00 due to high demand for user support tasks during this period.

   5. Consulting and Project Support for Faculties

   AH offers consulting and project support to faculties in the construction or improvement of audiovisual installations.

   • Advice on the selection of equipment and technical solutions.

   • Assistance with technical specifications, project plans, and budget estimates.

   • Follow-up on projects from start to finish, including user training.

   6. Transfer of Special Rooms

   Special rooms are rooms that cannot be booked across units and faculties and are associated with a single education. Faculties can apply to transfer special rooms to the property department so that Auditoriehjelpen operates and supports the room. Contact auditoriehjelpen@oslomet.no if applicable.