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Tools and support

Tools and support

IT Support / Hardware and software

Apple guides

User guides for Apple products like Mac and iOS for iPad and iPhone for access to internal services and tools.



Email and calendar

Outlook email and calendar for Mac.

Email for iOS for iPhone and iPad. Note! Require a setup of 6 digit PIN code for your phone/tablet.

Email with IMAP settings - for all of email clients.

Office templates

Connect to Office templates for Mac.


Update password for Mac - when you change to a new password on HiOA, you must also change the password on the Keychain Access on your Mac.

Printing services

Print from mobile devices - for iOS - for print via browser, app or by email.

Install a printer (Pullprint) for a private Mac.

Remote access

VPN for Mac.

Connect to file server / home directory for Mac.

VPN for iOS for iPhone or iPad – the device needs a VPN connection to get access to internal services and tools on OsloMet.

Remote desktop

Connect to Remote desktop for Mac.

Remote IT assistance

Download TeamViewer for OsloMet Mac - for remote assistance from IT Support. Please make an appointment in advance by contacting IT service desk.

Shared mailbox

How to open shared mailbox on Outlook for Mac (

Software for OsloMet Mac

Install additional software on a OsloMet Mac - for Mac hosted by OsloMet.

Software for home use

Install software for home use for Mac.

Available software: EndNote, NVivo, Hyper Research, f5transkript, SPSS, Viscosity for Mac.

Wireless network eduroam

Connect to wireless network eduroam for Mac.

Connect to wireless network eduroam for iOS for iPad and iPhone.

Delete the eduroam profile on your Mac - if you have problems connecting eduroam on OsloMet.